AIIM recently published its latest survey on SharePoint ‘Connecting and Optimizing SharePoint – important strategy choices’ and it has provoked a lot of comment.
The survey collates information from over 400 organizations and identifies the fact that, whilst a minority of organizations (11%) reports that they have been successful in their use/deployment of SharePoint and that the project met its objectives, the majority haven’t (63%). The remainder (26%) appear to live in optimism - that if they continue to plug away they'll get there eventually. Technically the category was called ‘Just about there as planned and moving forward’.
This survey paints a worse picture than the Forrester survey last year, which found that over 40% of respondents reported that their deployments of SharePoint overran the project timescale, mostly due to technical difficulties.
Various reasons for this lack of success are given in the AIIM survey including lack of senior management buy-in, lack of training, lack of planning, lack of user buy-in, etc. Various defenders of SharePoint point out that only 22% of organizations are running the latest and greatest, namely SharePoint 2013, and that this explains the lack of user delight!
Personally, as a user of Office 365 (i.e. the very latest version), I think that it is, unfortunately, a very long way from delighting users. The old expression ‘as user friendly as a cornered rat’ comes to mind. My view is endorsed by the fact that only 25% of respondents agreed with the statement ‘We have a good level of adoption and the users like it’. A full 60% of respondents identified that one of the ‘three biggest ongoing issues for SharePoint in their organization’ was ‘persuading users to manage and share their content in SharePoint and not elsewhere’.
So what happens when users find the technology getting in the way of productivity? The answer, as we all know, is that they develop a workaround. And so employees are starting to use things like Box, Dropbox and even OneDrive to share documents. As, indeed, are we.
Despite all this, the report notes that less than 10% of organizations have replaced SharePoint or are considering a replacement. Surely a triumph of hope over experience, if ever there was one.
In my blog post on September 2nd last year I shared my hope that we were entering the ‘realistic SharePoint’ era. Maybe I was premature. However, one assumes that, if (as reported) 90% of organizations have no intention to abandon SharePoint, they will need to become more realistic in their SharePoint objectives. This, I guess, in itself would bring on the realistic SharePoint era.
My blog further suggested that in the realistic SharePoint era the reality that SharePoint can’t do everything would dawn. The good news is that there is some evidence that interest in 3rd party ‘add on’ solutions is increasing. The AIIM report suggests that 36% of organizations are using 3rd party add on tools. Hopefully, as organizations become more realistic about what can be achieved with SharePoint, more will start seeking out tools such as PleaseReview to enhance their SharePoint experience.
PleaseReview is available fully integrated with both SharePoint 2010 and SharePoint 2013. So if you want a SharePoint based collaborative review and co-authoring solution that really works and want to join the 11% of organizations reporting success in their use and deployment of SharePoint, you know what to do!