PleaseTech blog

We aim to provide useful, pertinent and sometimes fun insights into the world of document collaboration and the workings of a technology company

The ‘realistic SharePoint’ era?

Posted by David Cornwell on 2. September 2014 12:54

Founder/CEO of PleaseTech Ltd - collaborative document review and co-authoring for the enterprise.


Apparently when you are a CEO of a growing company there comes a tipping point when you stop telling everyone what to do and start being told by your staff what to do! "David, we need a blog entry from you on SharePoint" - was the command from marketing. So, being a dutiful, obedient servant to the cause, here it is.  

It was actually moderately topical because whilst on holiday with friends, a couple of us were chewing the cud over a glass or two and he was complaining that you can’t get SharePoint developers for love or money in central London. I questioned why they were developing in SharePoint but he didn’t know (he is an accountant and was only interested in the money side of the equation). Anyway, we talked through the ‘trough of disillusionment’ and whether we are entering the ‘post SharePoint’ era as some seem to believe. 

Personally, I don’t think we are entering the post SharePoint era but I do hope we are entering the ‘realistic SharePoint’ era. This is the era when  people work out what SharePoint does well and what it doesn’t do well. 

I guess it is what Gartner calls the ‘slope of enlightenment’ in its Hype Cycle model. In the model, the slope of enlightenment follows the 'trough of disillusionment' which follows the ‘peak of inflated expectations’. Check out this link for an overview of the model.

And, let’s be honest, expectations have been inflated. PleaseTech, along with many others I'm sure, suffers from IT departments the world over saying "SharePoint can do that ..... it’s the collaboration platform/it’s the records management platform/and it’s the [insert term here] platform."

In my opinion, this is partly the fault of the Microsoft hype. I’ve personally sat in presentations given by Microsoft personnel where they explain to the audience that SharePoint does everything and there is no need for anything else.  

Unfortunately, some people seem to have been listening to the presentations and appear to have been swayed by Microsoft's marketing. In the trade this is known as drinking the Microsoft 'kool aid'. They emerge from these sessions repeating in rote ‘SharePoint can do that’. 

No it can’t – not everything. Stop people. Take time to understand the problem (aka the requirement) and research the best method of delivering it. BTW, here is a clue: The answer is not always SharePoint. 

When it comes to PleaseReview and what it offers, SharePoint CAN’T DO IT.  Not out of the box, not with lots of clever development of workflow, not at all. And, the unfortunate thing is, organizations waste millions of dollars trying to make SharePoint do what PleaseReview does when all they have to do is buy a license from us, buy our SharePoint integration license, deliver to the business, save a load of development dollars and bask in the reflected glory of a job well done.  

Too often the end user client wants our software but has to fight tooth and nail with IT as their response is ‘SharePoint can do that’.

I am personally aware of several projects where thousands, if not hundreds of thousands, of dollars have been spent trying to make SharePoint do what PleaseReview does. Recently we had a series of emergency presentations with a prospect because the committee was meeting to approve a project which was going to throw ‘good money after bad’ and spend even more money on a failed SharePoint project. The project was trying to emulate PleaseReview functionality. I’m pleased to say that it appears, even at the 11th hour, that common sense has prevailed and PleaseReview looks like it will be the preferred option.

It seems that the basic problem is that, when it comes to SharePoint, the ‘Law of the Instrument’ (otherwise known as Maslow’s hammer) applies. The law is typified by the saying ‘if all you have is a hammer, all problems look like a nail’ and, what it means is, people become over reliant on familiar tools. 

This is perhaps why in their 'Collaborative Credentials'  report, the Mando Group (a UK based web design and SharePoint consultancy) have found that the majority of Microsoft SharePoint users are 'disillusioned' with SharePoint implementations. When you start to believe that every requirement simply needs hitting with the SharePoint hammer you lose sight of the fact that not every requirement resembles a nail. Sometimes it's better to screw things together, sometimes to glue them together and sometimes to weld them together. Hammers are blunt instruments, after all. 

So, I do look forward to the dawning of a new age, the age of ‘realistic SharePoint’. This will be an age in which there is a new sense of enlightenment, where there will be less kool aid consumed, where appropriate tools for the job in hand will be used and, as a consequence, where PleaseTech’s revenue will go through the stratosphere! Let the sun shine in!

For more information on how PleaseReview works with SharePoint, please visit our website or contact us.

  

 

An increasing document workload

Posted by David Cornwell on 2. June 2014 10:44

Founder/CEO of PleaseTech Ltd - collaborative document review and co-authoring for the enterprise.


As you may be aware, PleaseTech attends a large number of conferences every year. Not only do we have a booth/stand to show our products and chat with existing and prospective customers, but also in order to get additional insight as to the pressures driving prospective clients, we conduct research at these conferences. This normally takes the form of a brief iPad questionnaire which we ask delegates to complete.

Where we get a statistically meaningful sample, we publish the results of this research as White Papers and webinars. The research tends to be geared towards the conferences’ specific industry or discipline, so the results from different conferences are not always directly comparable.

However, one of the recurring themes we see in this research is the increase in what we are calling the ‘document workload’. I’m thinking of the document workload as the number of documents required to achieve a certain goal. If that goal is running a successful business then let’s define it as the number of documents required to run the business.  Another way to think of it is, the number of documents required to do your job, or that you come across in your job. 

There is no doubt that the document workload is increasing. That’s what people tell us and it’s what we observe in our own business. Why? Well, the standard answer is the increased regulatory and legislative overhead and resulting increased emphasis in procedures and client auditing requirements. 

The phrase ‘If it’s not documented it didn’t happen’ (or similar wording) is well known, especially in the FDA-regulated Life Sciences market, which historically has been and remains our largest market. This is the corollary of procedures where it’s commonly stated that: 'If a process is not documented it doesn’t exist’. Whilst these clichés have always been true in Life Sciences, if you search for the terms you will find them equally applicable to Legal, Government, Healthcare, etc.

So the good news is that the document workload is increasing. Good news? Yes, very much so if you are a vendor in the ‘document workload mitigation’ industry. Whilst I suspect that the ‘document workload mitigation’ industry isn’t an officially recognized industry sector, it’s really the reason why there is so much focus on document management and document collaboration - a recognized sector which PleaseTech is very much part of. 

This increase in the document workload leads directly and unequivocally to an increase in the ‘review workload’. An increase in the review workload means an increase in demand for PleaseReview. In fact, we would argue that the review workload is a significant percentage of the effort required in dealing with the document workload. 

We have previously documented the results of our research which suggest that people have a low expectation of document collaboration solutions. Everyone just assumes that there is no way around the ‘tracked changes nightmare’. As the document workload increases, so will that nightmare and the associated pain. 

Mitigation is all about the reduction of pain and one of the things I’ve come to understand in my long career is that in order to sell a software product it must solve a pain point. If it doesn’t solve a pain point there won’t be a compelling ROI and it becomes a ‘nice to have’ - and no one has the time or budget for that stuff these days. 

Whilst I was thinking about the document workload and collating the ideas as a subject for this blog post, I thought a bit of research of my own was in order. I was hoping to find some research which quantified the increase of the document workload on businesses. From that I reasoned I could work out the increase in the review workload. I was somewhat surprised to find that there doesn’t appear to be much, if any, research on the subject. A search for ‘document workload’ resulted in nothing meaningful. Likewise ‘document burden’ didn’t produce anything interesting. There were a number of vendors talking about the ‘document burden’ but no hard research.

So, I’m thinking that we need to start researching this. We need to find out by how much the document workload is increasing year on year. We need to ask people what percentage of the document workload they estimate can be attributed to the review workload and what the pain is, in real terms, of the review workload. The output of all this research is a marketing campaign!

If you wish to be a part of this research, please let us know by emailing us at marketing@pleasetech.com!

 

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