PleaseTech blog

We aim to provide useful, pertinent and sometimes fun insights into the world of document collaboration and the workings of a technology company

Are you being served?

Posted by Barry Lyne on 31. July 2014 12:00

PleaseTech's VP of Sales


Hello to all our customers, prospects, followers and friends – it’s great to be part of the team at PleaseTech, working from our sunny (for the moment) offices in Malmesbury, UK.

My first impressions are that we have a great client base but there is much more opportunity for us to grow our revenues with new geographies and industry verticals. Product knowledge is vitally important in any sales role - I feel lucky that PleaseReview is so intuitive to use – and wish it had been available in previous companies, it would have made getting complex bids & proposals and other documents out such a breeze.

One of my key goals is to make it easier for potential customers to take advantage of our solutions, we recognize that in today’s ‘post-recession’ economy nobody is buying software unless they can demonstrate tangible business benefits and that is why we continue to focus on building tools to help our clients in this area.

David Cornwell, PleaseTech’s CEO observed in his latest blog post that clients are reporting their ‘document workload’ is increasing, mainly due to greater regulatory pressures and the growing need to be compliant. Close to my heart is how we, as a team, help our clients to evaluate, and importantly quantify the business benefits of PleaseReview. Some of you may be familiar with our Collaboration Questionnaire which helps individuals and companies assess their collaboration needs and the document processes they have in place within their organization. If you’ve completed the questionnaire please get in touch - we can also help you to quantify the real business benefits to your organisation using our ROI (return on investment) calculator. It’s a great tool developed using metrics gathered over many years so take advantage of this experience and discover how to solve the problem of your escalating ‘document workload’.

We have a very active conference and exhibition program and as my diary begins to fill up I am really looking forward to meeting as many of you as possible over the coming weeks and months. And if you’re not a customer yet please get in touch or watch our movie and let’s see if any of our solutions can help to make your job easier at the same time as helping your company be more efficient.

A decent ½ year and a couple of reflections

Posted by David Cornwell on 25. July 2014 12:51

Founder/CEO of PleaseTech Ltd - collaborative document review and co-authoring for the enterprise.


It’s clearly something to do with my age – but it doesn’t seem a whole six months since New Year. When I look at the wall chart (yes I still like a wall chart despite have my Outlook Calendar), I can see why the time has flown past. I personally attended eight conferences in the last six months and found time to do other stuff such as sell software and recruit a new sales VP!

So the continued success of PleaseReview means we are able to continue to invest in growing the business and recruit additional people.  As our clients know, we are an organic growth business owned entirely by management and staff.  This means we adopt a controlled approach to growth and have to ‘earn a bit to spend a bit’.

So the first bit of news is that on 1st July Barry Lyne joined PleaseTech as our Sales VP. Barry is based in Malmesbury but has travel on his agenda and I’m sure he’ll be making a few visits to existing clients as he embarks on a learning curve to understand why PleaseReview is so successful.

And successful it is! In the first half of 2014 we gained 14 new corporate clients from a range of industries. The detail and a couple of sample client names is captured in our news item here, however a key factor is that the new clients represent diverse industries including engineering, technology, professional services and, of course our core market, life sciences.

Our recent strategy has been to expand into other industries whilst not losing focus on life sciences. The practical implementation of this is attending different conferences which focus on different industries and tailoring messaging appropriately.  This is paying off and is something Barry is keen to continue.

Another interesting trend has been the move to the cloud. Historically, we have had about 25% of our clients using our cloud services and the remainder being on premise. However, around 50% of the new clients this year have opted for the cloud service. It will be interesting to see whether that trend continues as the year progresses.

One of the headaches expansion brings is increased overhead. We have been struggling for space in our current offices for some time. With the staff additions both recruited and planned, more space is required. We have identified a suitable property and plans are underway to move in the autumn. Office moves require planning and are, as we are finding, very disruptive, so if the plans all work, we will have plenty of space to accommodate expansion over the next few years.

It’s important, however, that we don’t over expand and so our cautious approach means that we continue to hold a healthy cash balance so that both new and existing clients retain supreme confidence in our longevity!

Moving onto interesting observations from our various new conference visits ………..

At most conferences we attend these days we conduct a survey into people’s document related activities. One particular phrase we have coined is ‘the document workload’ and one of the questions we are asking is whether the individuals’ document workload is increasing.

Not surprisingly the compliance professionals surveyed from the banking industry, and the quality assurance professionals surveyed from a wide variety of industries, almost universally agreed that their document workload had increased.  Increasing regulation was the most common factor when asked ‘why’.

However, again not surprisingly, the only sector not to agree that the document workload was increasingly was, yes you’ve guessed it, life sciences. Already heavily regulated, the life sciences industry probably represents the ‘pinnacle’ of regulation - so we can see that other industries are on the path to this pinnacle. This can only be good for us because where there is regulation there is documentation, and where there is documentation there is review and that’s what we do better than anyone else!

One final thing: PleaseReview v5.1 is, thankfully, finally on the verge of release. More on that subject next month.  

 

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