PleaseTech blog

We aim to provide useful, pertinent and sometimes fun insights into the world of document collaboration and the workings of a technology company

Just layin' down some tracks....

Posted by Clare Beazley on 12. July 2013 11:40


Picture the scene, the offices of a software company deep in the heart of England. It's stopped raining.  The calm is then shattered when the CFO sends an instant message to her colleagues explaining why she is going to be away from her desk for an hour or so.  "I'm just off to the studio to lay down some tracks."  You can hear the stunned surprise across the ether.  Clare, an international pop star?  Actually no, I was just heading off to record the voiceover script for our new animated cartoon explaining, with humour, how PleaseReview helps solve the nightmare of document review.  And it was a first for me (not something that happens too often at my age), as I haven't even visited a recording studio, let alone been recorded.  So I spent a thoroughly enjoyable afternoon in a local recording studio in the company of Dave, a professional and excellent sound engineer, and his recording gear, to record the script.  The only downside was having to listen to the playback of my voice as we reviewed each take.  Still, all makes a change from being an accountant...

Click on this link to view the new PleaseTech movie

 

Announcing PleaseReview v5.0

Posted by David Cornwell on 19. June 2013 10:07

Founder/CEO of PleaseTech Ltd - collaborative document review and co-authoring for the enterprise.


Well I’m delighted to be formally announcing what is in PleaseReview v5.0.

We initially announced the ‘high level’ plans last year and showcased some of the key features at the recent FOSE conference in Washington, DC and at the APMP Bid and Proposal conference in Atlanta. We will also have v5.0 with us on the booth at the DIA conference in Boston next week. We're booth #304 - please drop by if you're going. For more details visit the DIA website.

So, PleaseReview v5.0 provides the following enhancements:

  • A modernized user interface;
  • ‘High level’ feedback capability;
  • Flight mode (an additional cost option) to provide offline, zero footprint review capability with HTML5 (i.e. modern) browsers;
  • A customizable review experience designed to suite varying levels of reviewer sophistication with the introduction of User Types;
  • Revised, simplified licensing;
  • Various other enhancements, upgrades and fixes.

We always value client feedback and most of these enhancements are being introduced as a direct result of such user feedback. Several are intended to be ‘first steps’ to be further developed in future releases.

Clearly the standout feature is Flight Mode. The ability to review Word documents offline on a tablet and automatically upload and consolidate your comments and changes into the main review surely has to be a winner. We believe that PleaseReview is globally unique and this simply takes it a step further. 

So diving into the detail ………

Modernized, Enhanced User Interface

The review interface has been ‘refreshed’ with new, larger, modern icons, the introduction of a count-down timer and, for Word documents, a ‘paper-like’ look & feel with page breaks.

Existing PleaseReview v4 users will recognize the overall environment and will feel ‘at home’ but will also notice numerous little improvements such as the selected paragraph being identified in the document and a complete rationalization of the options available. In addition to Reviewers, Authors also benefit from enhancements designed to minimize their need to click!

Feedback Feature

We’ve introduced a new feature called a ‘Feedback Document’. This is designed to enable the capture of ‘high level’ feedback on a document or document set. So now it’s possible to ask questions such as; ‘please rate the quality of the writing’; ‘what are the strengths of the document set’; ‘please identify the major risks’; etc.

This feedback capability is the first stage of our new ‘Beyond Review’ strategy. The idea being that now they have an efficient way for multiple people to mark-up and comment on documents, it’s time to leverage PleaseReview to provide business process benefits beyond simple document review. There will be further developments in this area.

The feedback functionality has been driven by requirements for color team reviews in the proposals industry. From understanding what's needed to getting something that works are two very different things but, even if I do say so myself, its implementation is extremely clever and it is very easy to configure.

The feedback functionality also makes it possible to use PleaseReview simply as a brainstorming tool. So PleaseReview can be used to capture the thoughts of participants on a topic rather than as a review process.

Flight Mode

These days it’s all about the mobile worker. Last year we introduce our iPad module and have had the Offline Review Client (OLC) for a long time. But it’s not been possible to review offline on a tablet – until now.

So, imagine: You are at the gate reviewing a Word document on your iPad. The flight is called, you click into PleaseReview’s Flight Mode and select which reviews you want to work on during the flight. Whilst you board they are downloading. When the plane doors close and you need to flick your iPad into Flight Mode you have the selected reviews available for offline review. No apps, no installs – it’s all in the browser.

Whilst you're reviewing offline you will be able to see all the comments and changes made by your colleagues to the moment you downloaded the review. When you are next connected, upload your comments and changes. It’s that simple.

The only requirement is a browser which supports HTML5. So Flight Mode works with most devices, be it a Windows laptop, Macbook, iPad or Android tablet.

We think this is pretty cool. We hope you do as well!

User Types

As part of our focus on facilitating enterprise rollouts, we are introducing the ability to specify User Types in PleaseReview. This allows control over the review interface with the provision of different functionality to different types of user.

So casual users can have a simplified interface (with reduced available functionality) whilst more sophisticated users can have a fully featured interface.

This makes it easy to use PleaseReview throughout the organization even by less confident users. Expect further enterprise rollout features in future releases.

Revised Licensing

I think everyone I know agrees that software licensing is anything but simple. The basic problem is balancing flexible licensing which meets client requirements with the inherent complexity of the process.

Our previous licensing was very flexible was becoming rather cumbersome- for example, a user taking advantage of all the features offered by PleaseReview used three different licenses! This was difficult to explain to prospective clients. So we have simplified it.

We now have a simple hierarchical model of Power User, Enhanced User and Standard User which still provides the flexibility needed.

Other Stuff

There have been a wide range of other enhancements and minor fixes designed to make life easier for our clients. If you’d like a webinar to go over the enhancements just let us know.

We have already started thinking about v5.1 and I’m over in Malaysia with the development team in early July to scope that out and bounce ideas around. Onward and upward! 

'blog.pleasetech.com': our blog finds a new home

Posted by Sarah Holden on 6. June 2013 14:04

Half of the PleaseTech marketing team.


Whilst Dave Cornwell, our CEO, has maintained an (almost) regular blog for several years, we’re expanding and inviting others from within and outside PleaseTech to join him.

The intent is to provide different viewpoints, cover various areas of interest and tap into the different mindsets of the individuals who work here or who are otherwise involved in document collaboration. Having been with PleaseTech for almost three years (goodness, already three years) I have come to appreciate and enjoy the very ‘special’ and diverse personalities I come into contact with and so look forward to reading what they have to say. 

To accommodate these plans, we have moved our blog from a generic provider so that it is now hosted directly by PleaseTech. There are several advantages to us including improved SEO, increased brand awareness, control of our content and freedom of design. Also, being a technology company, we have all the expertise on hand if anything breaks!

So, moving forward, you will see regular posts from PleaseTech, covering company updates, opinions, shared knowledge, industry news and more.  

From a marketing perspective, our blog will deal with some of the challenges we face and what we are doing to overcome them.  A recent survey of over 800 marketers conducted by the B2B Technology Marketing community on LinkedIn earlier this year confirmed what we face: 

‘The number one challenge for B2B marketers is generating high quality leads’

The full survey results are certainly worth a read and provide some pointers into what works better in terms of marketing activity. Our challenges specifically come down to:

Finding the right person to talk to – whilst for some industries this is clear, document collaboration is often managed by a diverse range of people across the organization.

Education – many use workarounds or solutions that enable basic collaboration, and, in doing so, put up with the inefficiencies and frustrations inherent with these practices/solutions. They know no better (or have not had the time to research an alternative) and so their expectations are low, especially if their IT department has told them that the existing solution is ‘state-of-the-art’.

Convincing the IT dept. – Dave has covered this in previous blog posts and it continues to be a challenge. Business users are the ones who experience document collaboration issues, but frequently have to ‘live’ with the solutions provided by IT who often have the final say in how the dollars are spent.

Finding our ‘voice’ – whilst we know our business inside out, we continue to strive to know more about the different industry sectors and business disciplines we work with. It’s all very well knowing why our product is better and different but we have to touch the right chords with those we speak with. How can we help? What’s in it for them? What can they learn from us?

In future blog posts we will touch on some of the activities we have planned and that are currently underway to meet these challenges. We will share research, customer insights, best practices and independent expert contributions.

So, to gain an inside view into the workings of a technology company and all the cogs that make the wheel turn, as well as industry insights, personal deliberations and more, do sign up to catch the posts as they appear. 

 

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