PleaseTech blog

We aim to provide useful, pertinent and sometimes fun insights into the world of document collaboration and the workings of a technology company

PleaseTech and Oracle® introduce WebCenter Content’s new collaborative document review capabilities

Posted by Sarah Holden on 24. January 2014 10:10

Half of the PleaseTech marketing team.


It’s been a couple of weeks since we announced our PleaseTech integration with Oracle’s WebCenter Content ECM platform. We are now following that up by hosting a brief webinar to demonstrate both what this partnership brings and how it works.

Oracle’s WebCenter Content allows businesses to not only consolidate and manage their documents and content from a central platform, but now has the added capability to address a very specific, yet prolific business issue. How to collaboratively edit, review and co-author a document at the same time as others, whilst maintaining control over the document, management over the process and adherence to corporate compliance requirements. Oh, and making it easy to do, too!

The webinar will be presented by PleaseTech CEO, Dave Cornwell and Senior Principal, Product Management, Oracle.

So simply sign up! LINK to webinar page.

Webinar: Collaborative document review within Oracle WebCenter Content

Thursday January 30th, 2014: 12 noon, EST / 9am PST / 5pm GMT

Duration: 30 minutes

 

We look forward to you joining us next week.

Looking back at 2013 and forward to 2014

Posted by David Cornwell on 7. January 2014 10:07

Founder/CEO of PleaseTech Ltd - collaborative document review and co-authoring for the enterprise.


I hope everyone had a good Christmas and New Year. Welcome to 2014. 

As is traditional, the first part of my January blog is somewhat repetitive as I say that the previous year was yet another successful one for PleaseTech with revenue growth, new clients and some great product enhancements! 

2013 revenue growth over 2012 was approximately 10%. Whilst that figure may seem disappointing in light of previous growth figures, it masks a much higher underlying sales growth reflected by our annual recurring revenue being up 25%. 2013 brought us a total of 21 new corporate clients.

We remain profitable and continue to retain a healthy cash balance. Given that we now employ more people and have further recruiting plans (meaning ever increasing projected overheads), this remains an excellent position to be in.

With approximately 80% of 2013 sales, the trend of Life Sciences being our largest sector continues and, once again, North America is our largest market accounting for 66% of all sales. This is a slight decrease from previous years following an increase in business with European customers.

In terms of product, 2013 saw the release of PleaseReview v5.0. Key enhancements included:

— An enhanced user interface

— The feedback capability which can be used both to capture high level feedback on a document set and thoughts and ideas to help with team brainstorming

— Flight mode. It's now possible to review Word documents offline on your tablet (Android and iPad) and then upload to the master review when back online

— User types to control the functionality available to reviewers according to the level of sophistication required

— Simplified licensing to take into account added product capabilities. 

From a customer service point of view, we continue to get excellent feedback on our support. For example, a recent customer commented: “Sadly, the sense of true customer service is lost on many vendors we do business with; we are happy to see that PleaseTech ‘gets it’.”

2013 was the year we 'landed' on the industry analysts radar and were recognized as thought leaders in the document review and collaboration space. Ovum, Info-Tech, Osterman Research and the Bloor Group all covered us and, to top it off, there was the Gartner 'Cool Vendor' award. I'm sure that our continuing understanding of the critical and ubiquitous business process of document review and how PleaseReview responds to this will continue to attract the analysts' attention.

As we continue to develop partner relations, we released a PleaseReview integration with Oracle WebCenter Content and achieved Oracle Gold Partner status. Work on other integrations and partnerships has been a constant theme of 2013 and continues into the new year.

So, looking back I think we can be proud of what we achieved in 2013. 

What can we expect in 2014?

Well, from our perspective the answer is: more of the same.  We will continue to work hard and deliver excellent software. 

There is increased optimism about the global economy which can only be a good thing. Given the high reliance we have on US dollar denominated sales, the volatility in the dollar/sterling exchange rate over the last 12 months remains a business risk that we need to manage, but isn't a threat to the fundamentals of our business.

We will continue to expand our presence in Life Sciences by working with new and existing partners, but 2014 should also bring to fruition the work we have been doing on some exciting new opportunities in new market sectors with new partners. Watch out for announcements over the course of the year.

We have PleaseReview v5.1 coming towards the end of its development phase with the test phase starting shortly. I’ll be devoting a whole blog post to v5.1 later in January so watch this space. Work has already started on v6.0 and we have no shortage of ideas and requests for enhancements. 2014 will also see further development of PleaseCompose.

So, from a business perspective, it’s ‘steady as she goes’ or in other words ‘if it ain’t broke don’t fix it’. 

From a personal perspective a year wouldn’t be the same without a physical challenge or two. Nothing major is planned yet but in the meantime I have signed up for the South Wales Three Peaks Trial Platinum walk at the end of March which is a 17 mile walk with a total ascent of 5,000 feet.

That will keep me focused for now!

 

That which is measured, improves

Posted by Nick Angell on 8. November 2013 09:55


Back in the summer, we decided to implement a new online support system to further improve our customer service offering. A key requirement was to provide 24 hour access as our clients operate in different time zones.

Having reviewed upwards of 10 different options over a three month period, we landed upon SysAid.  One of the key features of SysAid is that it gives our customers the opportunity to answer questions, or rectify problems themselves via for example, FAQs and an online knowledge base.

By empowering the customer, we have given them the tools to, in some cases, fix the issue themselves before even needing to raise the incident.  If they are unable to find a fix, the system points them to the information they need to send us in order for the query to be resolved quickly and efficiently, cutting out “email tennis” and saving valuable time.

Now it’s nice when I get in in the morning to see that when an incident was raised during the night, the supporting information (screenshots, log files) is already included, as well as the customer setting the urgency of the incident (so helping me prioritise internally).

Our knowledge base (FAQ) now has some 30+ articles, which given the technical nature of the support calls, is a good number.  They’ll always be a limit to the number of article simply because the incidents we encounter the most relate to document corruptions and environmental issues. 

But the purpose of these articles is to get the maximum information from the start of the incident, so the question is how do we make sure we’re asking for, or providing the client with the right information?

What we’re trying to do is monitor our direct email questions, spot trends and create articles based on these. SysAid enables us to tag each article, prompting the end user so that when logging an incident, they’re pointed towards any articles which match the incident criteria.

The knowledge base articles also record page views, which gives us some useful information on which articles are proving the most useful.

The news feed is also an area I like, from informing clients of a server/network outage to simply letting them know a patch has been released for PleaseReview.

This system is still in its infancy, but is an area I feel will only improve our customer service offering to the end user. Bottom line = if you’re happy, my CEO is happy. 

The road trip awaits.....

Posted by David Cornwell on 31. October 2013 16:41

Founder/CEO of PleaseTech Ltd - collaborative document review and co-authoring for the enterprise.


I’m about to start a three week road trip around the USA which will take in four conferences and two clients visits. This will require eight flights, two car hires and seven different hotels spanning Washington DC; Columbus, OH; San Diego, CA; Dallas, TX; Los Angeles, CA; and Orlando, FL – in that order!

As I sit here in the PleaseTech office quietly contemplating the task ahead and running through mental checklists, I do wonder why I do these things?

Someone needs to be out there educating people about the true value of genuine document collaboration especially when considered in the context of the document review process. 

For example, our recent SharePoint research highlighted the fact 75% of those surveyed said that SharePoint provides the document collaboration requirements needed, yet well over 50% are still using email for document review and 25% still using hard copy - this is despite document creation and review playing a 'significant' role in 66% of respondent's jobs! Just think of the wasted time and effort that these statistics represent. No wonder the adjective ‘pain’ is the one most closely associated with the document review process for many people.

Why is this so important? Well I just love this quote from Alan Pelz-Sharpe, of 451 Research: “A firm’s ability to innovate is closely tied to its ability to collaborate”.   And the people we surveyed agree. Over 90% of respondents agreed that enhancing document collaboration is important to their organization.

So collaboration and especially document collaboration is important and runs to the very heart of business success, and why? Because it adds real value.

Analysts such as Ovum recognize that, within document collaboration, “document review is a specialist area and document management and enterprise content management (ECM) platforms do not always include the required level of management and control”.

And it is a complex area. Our survey revealed that 56% of people have 6 or more people involved in the document review process whilst 27% had over 20 people involved in the document edit and reviewing process. Imagine having to manage the email correspondence of 20 reviewers and having to compile their comments and proposed changes into the master document! Yet this is what people are still doing!

So I’ll be at the ISPE conference (International Society for Pharmaceutical Engineering) in Washington DC swiftly followed by the AMWA conference (American Medical Writers Conference) in Columbus, OH. Then the PMI PMO conference (Project Management Institute  - Project Management Office) in San Diego, CA followed by a couple of client visits ‘en route’ to the OpenText Enterprise World conference in Orlando, FL.

At these conferences I’ll be explaining to people that ‘yes, there is a better way’. We can remove the pain and make your document review process efficient, transparent and controlled – and a whole lot more.

 

The things we do to bring the message of collaboration to the businesses of America!

 

The SharePoint dichotomy

Posted by Sarah Holden on 18. October 2013 10:37

Half of the PleaseTech marketing team.


Now, more than ever, ‘collaboration’ is the buzz word of the day as key analysts and other thought leaders extoll its virtues.  Ben Hecht in the Harvard Business Review recently wrote that ‘collaboration is the new competition’ and going one step further, Gartner point out ‘IT leaders have opportunities to deliver business value in the area collaboration’.

SharePoint is perhaps one of the most prolific ‘collaborative platforms.  Eighteen months ago we published a whitepaper entitledDocument Review and SharePoint Document Collaboration', which asked SharePoint customers what they thought about its collaborative capabilities and whether being known as the ‘business collaboration platform’ lived up to its reputation with regard to the collaborative authoring and review process.

It found that whilst respondents were broadly satisfied with their document review solutions, further questioning revealed many issues.  Whilst the term collaboration was widely used, in reality expectations were low. This demonstrated that in the SharePoint community, education was still required.

So we decided to ask since this research, and three years on from the launch of SharePoint 2010, how have user expectations evolved as the platform has become more prolific?  What is the reality of document collaboration in the workplace?  Is there still a mismatch between what SharePoint users need and what they have?  Have opinions on SharePoint’s collaborative capabilities changed?

We surveyed 276 companies in order to find out the answers to these questions.

Ultimately, are businesses deriving value from their collaborative tools?

Want to know what we found out?  Sign up to a 30 minute webinar, hosted by PleaseTech CEO Dave Cornwell on Tuesday October 22nd.

Simply click this link.

 

 

 

 

header bg