PleaseTech blog

We aim to provide useful, pertinent and sometimes fun insights into the world of document collaboration and the workings of a technology company

A medical writer's perspective of PleaseReview

Posted by Sarah Holden on 16. December 2013 12:09

Half of the PleaseTech marketing team.


Recently we attended a conference for medical writers. Whilst there, we were visited by a medical writer who works for a US biopharmaceutical company. She is a regular user of our collaborative review and co-authoring solution, PleaseReview. It is gratifying to hear first-hand how PleaseReview helps with what can otherwise be an arduous task. From her point of view, working with others on the many documents regularly produced within both the clinical and regulatory groups means the task of consolidating everyone’s changes into one copy is a major activity- requiring time, patience and great people skills! PleaseReview has made this much easier- she no longer has to play referee, reviewers no longer operate in a vacuum and the time gained equates to significant cost savings.

We have written up a short case study detailing her experience to elaborate the benefits medical writers can expect, so if interested, please take a look

On another note, as we approach the end of the year, we continue on the theme of our Christmas countdown. Today, we celebrate the  newly expanded PleaseTech blog which is a continuation of the blog started by out CEO, Dave Cornwell, but now includes contributions from other team members and guest bloggers as well as being easy to find at www.blog.pleasetech.com.

 

PleaseTech’s advent countdown

Posted by Sarah Edmonds on 29. November 2013 09:48

The other half of marketing... Google


It’s that time when people reflect on the year gone by.  A year of many highs at PleaseTech; we launched PleaseReview 5.0, the latest version of our leading document review software, started worked on v5.1, were named a Gartner ‘Cool Vendor’ and welcomed new clients to the fold.

But that’s just the start of it.  We’re kicking off the festive season with our own version of the Christmas calendar, but done so ‘the PleaseTech way’ across our social media channels (LinkedIn, Twitter, Pinterest, Facebook, Google +).

We’ll be taking a look back at our year in more detail, showcasing some of the best bits.  Check it out from December 1st (might even be some champers up for grabs!).

PleaseReview continues to be a product that stands alone in its functionality and power...

Posted by Sarah Holden on 26. November 2013 13:56

Half of the PleaseTech marketing team.


An article featuring a recent independent evaluation of PleaseReview has just been published by DM Magazine, a UK publication specializing in document and enterprise content management technologies. The article covers the product's newest enhancements following its major v5.0 release and also the strategy behind its development. In my opinion, it make for good reading, and so have included it verbatim here!

Written by Dave Tyler, Editor, Document Manager Magazine

We first looked at PleaseReview a couple of years ago, at which time it was already on its way to becoming established as a unique and powerful tool: whether reviewing or co-authoring documents within a department, across the enterprise (inside or outside the firewall) or with customers, partners and suppliers, PleaseReview expedites the process within its secure, structured and controlled environment. .

The product is now effectively the de facto standard 'tool for the job' in the Life Sciences marketplace. The company claims that what it describes as 'document-centric collaboration' is set to grow steadily over the next few years, driven by a combination of tightened economic strictures and an increased need for better collaboration.

The newest version of PleaseReview, v5.0 boasts a significantly enhanced interface, with a far cleaner look and feel that fits neatly into the current Windows environment - including tight integration with SharePoint 2007/2010/2013. Support for mobile users has been present since 2011, but the new version also includes a useful offline mode, which enables users to review documents while on a plane, for instance, using a zero-footprint client that works as well on tablets as on laptops.

PleaseTech has a clear strategy for the development of this product which they describe as 'Beyond Review', a key element of which is to better support enterprise rollout. The enhanced mobile/flight mode is part of this, as is the excellent SharePoint integration and improved user interface. Users are now presented with a window that looks much more like a Word document (which is of course the office tool that most will be using on a regular basis). Other minor but thoughtful enhancements include a countdown timer to remind users of when a document needs to be reviewed by, and nicely modernised toolbars that suit the current Windows user experience.

Another important innovation is the introduction of Feedback management, allowing the capture of high level feedback on a document (or document sets): this gives a whole new level of functionality to those who utilise PleaseReview on bids, proposals and similar documents. The reporting capabilities of the software have often been a key selling point according to PleaseTech, and the Feedback improvements can only help their cause, as well as helping them address their desire to move across the enterprise.

Another enterprise-class enhancement is in the configurability of the product itself. Intuitive administrator menus allow for the setup of different views and capabilities for different levels of user. For example, casual users can have a more simplified interface than regular users. There have also been improvements to ReviewZones which control who can comment where in Word documents. Less senior staff might only be able to view and comment on specific paragraphs that are relevant to their business unit, for instance, while project managers are given far more control and wider access.

Version 5 is a major step forward from the software we looked at just a couple of years ago in terms of configurability, user interface and reporting and management. V5.1, promised for early 2014, is intended to take PleaseTech's stated aim of 'Beyond Review' even further, with more specialist review tools and unique functionality. 
More info: www.pleasetech.com 


VERDICT
PleaseReview continues to be a product that stands alone in its functionality and power, while broadening its appeal to additional market sectors and presenting itself as an enterprise-ready tool - mobile enhancements are a particularly nice touch.

 

 

PleaseTech announces PleaseReview integration with Oracle WebCenter Content

Posted by Sarah Holden on 14. November 2013 16:09

Half of the PleaseTech marketing team.


We are very pleased to announce that after lots of hard work we can safely say that PleaseReview™ now brings its specialist collaborative review and co-authoring capabilities within reach of Oracle® WebCenter Content customers.

Following on from our earlier announcement that we had achieved Oracle PartnerNetwork gold level partner status, we have successfully completed PleaseReview's integration with Oracle's WebCenter Content ECM platform. This extends our current partner portfolio with other leading document and content management systems, and more integrations are underway.

PleaseReview is a natural fit with Oracle WebCenter Content as it brings its specialist collaborative review and co-authoring capabilities to those organizations who chose Oracle's ECM platform to help lower costs, reduce risks and improve business productivity. Indeed, as PleaseReview is proven to deliver significant cost and time savings and is easy to use, the ROI becomes quickly obvious. 

Additionally, as PleaseReview seamlessly accesses Oracle WebCenter Content's document repository, users can easily locate and participate in reviews from their WebCenter Content interface. Simultaneous access to the review, control over who can do what to where, comment and change reconciliation, automated consolidation of proposed changes and comments, owner management and control and comprehensive reporting are some of the features  they will benefit from.

For more information, please visit our website, read the news release or contact us.

 

 

That which is measured, improves

Posted by Nick Angell on 8. November 2013 09:55


Back in the summer, we decided to implement a new online support system to further improve our customer service offering. A key requirement was to provide 24 hour access as our clients operate in different time zones.

Having reviewed upwards of 10 different options over a three month period, we landed upon SysAid.  One of the key features of SysAid is that it gives our customers the opportunity to answer questions, or rectify problems themselves via for example, FAQs and an online knowledge base.

By empowering the customer, we have given them the tools to, in some cases, fix the issue themselves before even needing to raise the incident.  If they are unable to find a fix, the system points them to the information they need to send us in order for the query to be resolved quickly and efficiently, cutting out “email tennis” and saving valuable time.

Now it’s nice when I get in in the morning to see that when an incident was raised during the night, the supporting information (screenshots, log files) is already included, as well as the customer setting the urgency of the incident (so helping me prioritise internally).

Our knowledge base (FAQ) now has some 30+ articles, which given the technical nature of the support calls, is a good number.  They’ll always be a limit to the number of article simply because the incidents we encounter the most relate to document corruptions and environmental issues. 

But the purpose of these articles is to get the maximum information from the start of the incident, so the question is how do we make sure we’re asking for, or providing the client with the right information?

What we’re trying to do is monitor our direct email questions, spot trends and create articles based on these. SysAid enables us to tag each article, prompting the end user so that when logging an incident, they’re pointed towards any articles which match the incident criteria.

The knowledge base articles also record page views, which gives us some useful information on which articles are proving the most useful.

The news feed is also an area I like, from informing clients of a server/network outage to simply letting them know a patch has been released for PleaseReview.

This system is still in its infancy, but is an area I feel will only improve our customer service offering to the end user. Bottom line = if you’re happy, my CEO is happy. 

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